Customer Complaints

Dear valued customers,

In our commitment to provide the best banking services and products and in recognition of your feedback, suggestions, and your right to raise any objections regarding your satisfaction with the services and products we offer, you can do so through the following channels:

• Call our toll-free number at 080022544.
• Send an email to [email protected].
• Visit our company in person and contact the Customer Complaints Unit.
• Fax us at 06/4618685.
• Our company also provides complaint and feedback boxes in all branches, where you can use the "Complaint Form" available at the customer service desk and deposit it in the designated box.

Complaint Processing Timeframes

The Customer Complaints Unit is responsible for assessing and processing the complaints and making appropriate decisions regarding them. The customer will be informed of the decision within (10) business days from the date of receiving the complaint or from the date of submitting all supporting documents. This period may be extended if the nature of the complaints requires it, provided that it does not exceed (30) business days from the date of submitting the objection.

If the customer is not satisfied with the company's response, they can resort to legal action or contact the Central Bank of Jordan by sending an email to [email protected] or by calling the following number: 0096264630301.